Your dog’s veterinary electronic medical records must be in an acceptable electronic format such as .pdf, .doc, .docx, .txt, or .rtf. This means that your veterinary clinic must use a veterinary medical software program to track all information related to your dog’s care.
Our system is only designed to work with computer-generated records in one of the above formats. We can’t open .zip, .html, or image files. You must be able to upload your records into your personal portal. We can’t accept records mailed or faxed directly to us from you or your veterinarian.