Over the course of our journey with our canine companions, the circumstances of our lives can change. Sometimes dogs run away and can’t be found, sometimes they go to live with another family, and of course, sometimes our best friends pass away.
Once you complete the Health and Life Experience Survey, your personal portal will display a purple button above your task list that says “Report a Major Event.” You can use this at any time to let us know if your dog is no longer a member of your household.
Eventually, you will be able to use this section of your portal to alert us about other major events such as reproductive activity. We appreciate your patience as we expand these functions.