Your clinic will receive reminder emails that contain sample collection instructions 72 hours and 24 hours prior to the scheduled Sample Kit appointment. Your clinic will also receive a reminder call 48 hours prior to the scheduled Sample Kit appointment. It is recommended that you review the provided instructional materials (print and video) ahead of the appointment.
Samples to be collected, depending on whether the dog is considered large (> 5 kg or 15 lb) or small (< 5 kg or 15 lb), include blood, urine, feces, and hair. The client has been instructed to do several things for the appointment, including fasting their dog for the preceding 12 hours, bringing both the Sample Kit and pre-frozen ice pack, and preventing their dog from urinating prior to entering the clinic to facilitate urine collection.
In addition to the supplies needed to collect and ship the samples, the kit will also include a copy of the sample collection instructions and a Metadata Collection Form, which allows us to document how the sample collection went.
The Sample Kit comes with a prepaid FedEx mailer. Your client was instructed to schedule this appointment such that the Sample Kit could be picked up from your clinic by FedEx on the same day of collection.
IMPORTANT: It is critical that the Sample Kit be returned by FedEx the same day of collection. If you do not have same-day pick-up scheduled, the client must take the Sample Kit to a FedEx drop site immediately after the visit.