General Tech Support
- What if the link to set up my personal portal doesn’t work?
- How do I reset my password?
- How do I log in to my personal portal?
- How do I update my contact information?
- Why are you asking for an alternate contact person?
- How do I update my veterinary clinic information?
The Nomination Process
- Can I change my nomination?
- What happens after I nominate my dog?
- Can I nominate a different dog?
- Can I nominate more than one dog?
- What if the dog I nominated is no longer a member of my household?
- What if my dog’s breed (or breed combination) is not on your list of choices?
The Health and Life Experience Survey
- What questions are on the Health and Life Experience Survey?
- Should I answer the questions on the Health and Life Experience Survey for how my dog was as a puppy or for how they are now?
- What if my dog passes away before I complete the Health and Life Experience Survey?
- What if I don’t know how to answer a question on the Health and Life Experience Survey?
- How do I give you more information about my dog?
- How long do I have to complete the Health and Life Experience Survey?
Obtaining and Uploading Veterinary Electronic Medical Records
- Our vet records are handwritten or we cannot obtain them at this time, how do I stop the reminder emails?
- Video: How to upload your Veterinary Electronic Medical Records (VEMR)
- Why do you want my dog’s veterinary electronic medical records?
- How do I obtain my dog’s veterinary electronic medical records?
- What information needs to be in my dog’s veterinary electronic medical records?
- What file formats do you accept for veterinary electronic medical records?
Membership in the Dog Aging Project Pack
- What happens now that my dog is a member of the Dog Aging Project Pack?
- Why is there a time limit on completing some of my tasks?
- Where do I find instructional materials?
- Didn’t I already complete this survey?
- How do I update my personal profile?
- What if my living situation changes?
Scientific Cohorts in the Dog Aging Project
- What is a scientific cohort?
- What cohorts are in the Dog Aging Project?
- What is the Foundation Cohort?
- What is the Precision Cohort?
- What is the TRIAD Cohort?
- Why do dogs enrolled in TRIAD have to weigh at least 44 pounds (20 kg)?
Obtaining and Using the DNA Kit
- How do I request a DNA Kit?
- Why didn’t I receive an invitation to request a DNA Kit?
- I was invited to request a DNA Kit, but the task is no longer available in my portal. Why can’t I still request a kit?
- How do I use my DNA Kit?
- Oops! I forgot to verify my DNA Kit before I shipped it back. What should I do?
- Does my DNA Kit require special shipping or handling?
Obtaining and Using the Sample Kit
- I’ve been invited to Precision. What happens next?
- How will my veterinarian be involved?
- What if I change my mind about participating in Precision?
- Why are you collecting biological samples?
- How do I get a Sample Kit?
- Why didn't I get a Sample Kit?