General Tech Support
- What if the link to set up my personal portal doesn’t work?
- How do I reset my password?
- How do I log in to my personal portal?
- How do I update my contact information?
- Why are you asking for an alternate contact person?
- How do I update my veterinary clinic information?
The Nomination Process
- Can I change my nomination?
- What happens after I nominate my dog?
- Can I nominate a different dog?
- Can I nominate more than one dog?
- What if the dog I nominated is no longer a member of my household?
- What if my dog’s breed (or breed combination) is not on your list of choices?
The Health and Life Experience Survey
- What questions are on the Health and Life Experience Survey?
- Should I answer the questions on the Health and Life Experience Survey for how my dog was as a puppy or for how they are now?
- What if my dog passes away before I complete the Health and Life Experience Survey?
- What if I don’t know how to answer a question on the Health and Life Experience Survey?
- How do I give you more information about my dog?
- How long do I have to complete the Health and Life Experience Survey?
Obtaining and Uploading Veterinary Electronic Medical Records
- Our vet records are handwritten or we cannot obtain them at this time, how do I stop the reminder emails?
- Video: How to upload your Veterinary Electronic Medical Records (VEMR)
- Why do you want my dog’s veterinary electronic medical records?
- How do I obtain my dog’s veterinary electronic medical records?
- What information needs to be in my dog’s veterinary electronic medical records?
- What file formats do you accept for veterinary electronic medical records?
Membership in the Dog Aging Project Pack
- What happens now that my dog is a member of the Dog Aging Project Pack?
- Why is there a time limit on completing some of my tasks?
- Where do I find instructional materials?
- Didn’t I already complete this survey?
- How do I update my personal profile?
- What if my living situation changes?